FAQ

 

• Q: Do you really use lasers to build this thing?
  A: Yes. Lasers are used to make the fishing rod/cane holder parts, the serial number label, and the warp core. (This process is called 3D printing. Click here for more information.)


• Q: How far can I go without charging?
  A: For normal usage you will get around 10-15 kilometers. (6-10 miles)


• Q: How much does it weigh?
  A: 11.8 KG (26 lbs) including the power cord, and tools.


• Q. Is this new? I've never seen one before.
  A. No, limited production of the M10 started in 2016. We now have many hours of customer usage in the damnedest conditions and our owners still talk to us. Destructive Testing by our intrepid test rider continues daily. (see:Lori's Trike)


• Q.  What is it called?
  A. LTrike©   M10. For "light" trike or "Lithium" trike or "Lori's" trike, etc,. The 10 stands for kilograms--the target weight without cord/tool bag and fishing rod/cane holder.


• Q.  What does the M10 really weigh?
  A. 26 lbs (11.8 kg) complete with everything.


• Q.  How much weight can it carry?
  A. Design load is 230 lbs. The M10 will carry up to 275 lbs but performance will suffer on grades.


• Q.  How much does it cost?
  A. $2575.00 usd. (Shipping included in the Continental US)


• Q. Does it fold up?
  A. Yes. See video


• Q.  Do I need a special way to transport it?
  A. No. It will fit in just about every car trunk or back seat. It also comes with a canvas carry bag.


• Q.  Is it electric?
  A. Yes. The LTrike © has a 24V-250 watt front hub motor with a 15.6 ah Lithium battery.


• Q.  How long does the battery last (hours)?
  A. If the unit is not being ridden, the charge is good for months. If riding the trike, it depends on what you weigh as well as how hilly the terrain. For instance, if you are climbing an 8% grade, you will need to charge the unit after approximately 1.6 hours of use.


• Q.  How far can it go on a charge?
  A. Depending on weight and type of environment in which you are riding, approximately 8-12 miles. (13-20 Km)


• Q.  How do I charge it?
  A. Just plug into any standard outlet using the included power cord for 2-3 hours. (the charger is built in.)


• Q.  Is it balanced? It looks kind of "iffy."
  A. Yes. The LTrike © is inherently balanced as it has three wheels arraigned in a wide-based triangle. Also, due to the seat position which puts the center of gravity of the vehicle (with rider) at 75% aft, there is no tendency for tipping or instability in normal use.


• Q.   What if I need to back up?
  A. Just push the button located on the thumb throttle to select reverse. Or just put your feet down on the ground and walk the unit back.


• Q.  What if I get into a really tight location and the LTrike © will not turn sharply enough?
  A. Just stand up and move/rotate the LTrike©. Remember It only weighs 26 pounds.


• Q.  Can I take it on an airplane?
  A. Depends on the airline. The LTrike © meets all airline safety regulations but since it does have a Lithium battery you cannot bring the unit into the cabin. But it certainly can go in gate/door checked luggage. It seems that what works the best for the airlines is that at check-in, one remains seated on the M10 so that the airline employee(s) will understand that you have walking problems.   You will receive either at the check-in or more likely at the gate counter, the "Gate delivery" tags for the LTrike M10.   When you get to the airplane door a airline employee will collect the LTrike and take it to the baggage hold.   We recommend that you remove the seat spider and take it onto the plane with you and put it in overhead storage or under the seat.   After arrival the airline gate personnel will bring the LTrike to you at the airplane door/entry ramp.   So far this has been the best method per other LTrike owners experiences and you get to use the unit from the Airport curb to the airplane door. 


• Q.  How do I find out more?
  A. Just email us at sales@ltrike.com or call 01-760-723-8071.


• Q.   How & where can I get one? How long will it take?
  A. All sales are through the order page. All major credit cards and Paypal are accepted. As production is very limited (15 units per month max), you may have to wait a little bit to get yours. At time of purchase we will send you a confirmation email with the delivery date.


• Q. Where can I ride it?
  A. The LTrike © M10 is designed to be ridden on paved surfaces, sidewalks, in buildings, airports and stores, etc. It is not suitable for soft dirt or grass surfaces.


• Q.   Will Medicare pay for it?
  A. Medicare will buy a mobility device for home indoor use if you require one. But we do not know what percentage of the cost for the LTrike © would be covered. You will just have to call them and stay on hold for a week.


• Q.   Is the LTrike tax deductable?
  A. Yes. Per IRS Publication 502 (2017), Medical and Dental Expenses; you can deduct the cost of a wheelchair or other mobility device. "You can include in medical expenses the amounts you pay for a wheelchair used for the relief of a sickness or disability. The cost of operating and maintaining the wheelchair is also a medical expense".
  NOTE: Medical equipment must be considered “Medically necessary” in order to qualify for a deduction. To prove that certain equipment or home modifications are medically necessary, you will need a written recommendation from your doctor. Without a written recommendation, you may not be able to deduct the cost of your equipment – regardless of how necessary you may consider it to be.

 

WARRANTY

 

Terms and Conditions of Warranty and Liability

All sales of products are final. LTRIKE © products cannot be returned unless the product qualifies for repair or replacement under the limited warranty, which is set forth below.

HEI/LTrike (the maker of this limited warranty and sometimes referred to as “we” or “us” or “our”) warrants to the original retail purchaser (sometimes referred to as “you”) of the LTRIKE © product that the product will be free from defects in material and workmanship for a period of two (2) years from the date of the first retail purchase of the product.

You must be able to demonstrate the purchase of the product, so please keep proof of purchase. You will be responsible for packaging and shipping the product to us, so please keep the original packaging during the warranty period. Email us for all warranty claims at info@ltrike.com. Be sure to include the proof of purchase and description of product defects.

We have the right to reasonably make all warranty claim decisions. If a claim is approved, the purchaser is responsible for proper packaging, adequate insurance and shipment of the product. The purchaser will be reimbursed for shipping charges after assessments and repairs have been made to the product.

Our warranty obligation is limited to repairing or, at our discretion, replacing the defective part. This Limited Warranty does not cover normal wear and tear, tires, or cables, or any damage, failure or loss caused by improper assembly, maintenance, repair, storage or use of the product.

This warranty does not cover damages caused by alteration of parts, removal of parts, tampering, disassembling, or any installation of parts not manufactured or sold by LTrike ©.

This warranty does not cover damages caused by neglect or improper use. Improper use of an LTRIKE © includes: riding in sand, dirt, mud, unpaved surfaces; overloading, weather damage or any similar improper activity.

This Limited Warranty will be void if the product is ever used in a manner other than for recreation or transportation, or modified in any material way.

We are not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product. We are not liable for any damages or injuries incurred from improper use of the product.

The LTRIKE © is made to be used under fair weather conditions. We are not liable for damages or injuries resulting from riding in the rain, snow, or any harsh weather conditions.

The LTRIKE © is not a toy and is not made to be used by persons under 18 years of age.

We do not offer an extended warranty. This warranty only applies to product sold by HEI/LTrike directly or through a authorized retailer and only to product sold through distribution channels authorized by us.

Important: The LTRIKE © vehicle is a "other power-driven mobility device" (OPDMD). that does require balance and physical strength to ride. (OPDMD is defined in the new ADA rules as "any mobility device powered by batteries, fuel, or other engines… that is used by individuals with mobility disabilities for the purpose of locomotion, including golf cars, electronic personal assistance mobility devices… such as the LTrike, or any mobility device designed to operate in areas without defined pedestrian routes, but that is not a wheelchair". NOTE: &We do not recommend that the LTRIKE be used as a replacement for an electric mobility wheelchair or any other ADA mobility device.

L-Trike, MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE. IN NO EVENT SHALL HEI/LTrike BE LIABLE FOR INCIDENTAL, CONTINGENT, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS WARRANTY. SOME STATES DISALLOW CERTAIN DAMAGE EXCLUSIONS; SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Contact Us: LTrike info@ltrike.com